Jun 25

Final Edition: Webinar The Art of Hospitality for Restaurants in the Caribbean

Restaurants as we know vary greatly in appearance and offerings, including a wide variety of cuisines and service models ranging from inexpensive fast food restaurants and cafeterias to mid-priced family restaurants, to high-priced luxury establishments. People are constantly looking for new taste experiences and Caribbean food provides a fresh and exciting alternative to other foods from around the world.

The Caribbean region is a melting pot of cultures and ethnicities whose influences are taken from Indian, African, Chinese, French, Amerindian, Portuguese, and British heritage. No two islands are the same and it is this element of choice and diversity that really allows the cuisine to stand out.

With this in mind COSME is organizing an online seminar (webinar) to address among others the topics such as Restaurants – international aspects to take into account; Etiquette in the Caribbean (and the rest of the world); Quality and Customer Service; Types of Restaurants; Target groups, Customers Vs Customers; Type of hygiene standard/certificates that has to be in place; Impact on Revenue; Future of Food and Hospitality; The Golden Plates Award.
The webinar will focus on giving the SMEs the ins-and-outs of the restaurant business – required skills, experience, background, qualifications, and training needed but also their approach to the business as it is one of the major sectors of the Tourism industry.
Developing a successful Restaurant business in the Caribbean requires an understanding of the market but also the different aspects of the business and business in general.

This webinar facilitator is Mr. Roy Wesenhagen Founder & Director of D’article Enterprise BV.
Roy and his team develop inspirational strategic concepts and research Tools from a Social Perspective. Their Concepts, Events and Research Tools are developed for Governmental Agencies, Foundations, and Businesses. Often bridging the gap between People, Business, Government, and Technology. They are a team of Social Designers and Engineers and are continuously developing concepts to improve social cohesiveness. And to improve the overall performance of various and afore mentioned organizations.
Roy has been the Project Manager ‘GOLDENE TELLER’ FRANKFURT. He is responsible for the Development and introduction of ‘Goldene Teller’ in Frankfurt. This is an International and inspirational brand for Social Dining which was initially developed and introduced in the Netherlands in 2011. Training  of Mystery Guests in Germany and further development of the local program. He was also the Professional Judge on GOUDEN BESTEK. Member of a professional panel with 5 members in Food & Hospitality that judged the quality of professional catering with companies such as
Sodexho, PWC, ABN AMRO, RTL Television, NPO public TV Network, during the Galloway Charity Dinner and Facility for Future event.

This webinar will be an interactive trip whereby all participants can ask questions during the seminar via the chat function on the webinar. Please contact me if there are any problems during the registration process

The webinar for ALL OCTs will be held on:

June 25th, 2018 at 10 AM (for approximately 1 hour)

Please register for the webinar via the register button below:


Please click the link and a window will open.
1.        Please click on REGISTER
2.        Kindly type in your email address and hit submit
3.        Check your email for an email from Livestorm (also check your spam folder)
4.        Kindly click on ACCESS WEBINAR
5.        You will only be able to see and hear the presenter and/or coordinator and type your remarks and questions in the chat window.
6.        In case you have any problems kindly email the coordinator at Samuel.kruiner@gopa.de

Ps. It is recommended to log in using your laptop, pc computer or ipad to ensure more stable communication lines.